Kevin Pihl Jensen

  • Total activity 295
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Activity overview

Latest activity by Kevin Pihl Jensen
  • Kevin Pihl Jensen created an article,

    Takeover conversation flow

    A takeover takes place when an external agent or 3rd party hands over execution back to the Bot after a takeover by the external agent from the Bot as seen in points 1 and 2 in the diagram.With th...

  • Kevin Pihl Jensen created an article,

    Resuming a conversation and when it's considered expired

    In this article, we look at what happens when we resume a conversation, and when a conversation is considered expired.   Resuming a conversation When resuming a conversation with the same user id, ...

  • Kevin Pihl Jensen created an article,

    Message Formats supported by Chat API

    The Chat API supports a number of message format types during conversation time.  These message format types include : Text i.e. alphanumeric symbols, words, or numbers typed by the user. Suggest...

  • Kevin Pihl Jensen commented,

    Official comment

    Hi Ulrik,   Thank you for your feature request.    I think these would all be valuable additions to our platform. I'll be relaying your ideas to our product team, and I'll update this thread as soo...

  • Kevin Pihl Jensen commented,

    Hi Sebastian,   This feature is now live. You are now able to construct Connections that conditionally or unconditionally set the value for a specific variable.   If you have any questions about th...

  • Kevin Pihl Jensen created an article,

    Creating a ticket in Zendesk Support

    When an end user is chatting with your bot outside opening hours, it can be useful to design a flow that allows them to leave a message so that the agents may respond to their request when availabl...

  • Kevin Pihl Jensen commented,

    Hi Natascha Snegaard Müller, Johan Alkner, Ulrik V. Moser,   If you are not already aware, a couple of months back, we implemented a togglable function in Bot Settings that allows you to choose whi...

  • Kevin Pihl Jensen created an article,

    Conversational Web SDK [legacy]

    Note: This article pertains to the legacy version of our Conversational Web SDK. Please refer to our new Conversational Web SDK article for up-to-date information. Introduction This article covers ...

  • Kevin Pihl Jensen commented,

    Official comment

    Hi David,   Thank you for your feature request. I'll make sure that the product team is notified.   Best regards Kevin Pihl Jensen

  • Kevin Pihl Jensen created an article,

    Consumption Report Endpoint

    Report API Whereas the Message Report Endpoint deals with the specific content of messages, this endpoint allows you to fetch data related to the volume of chats that your bot(s) has/have had in a...