Creating a communication flow

Message design

• Persistent Menu
• Fallback module
• Suggested Replies (SR)
• Generic Cards
• Dynamic Cards
• Storing the end user reply in a Custom Variable

See all 9 articles

Human takeover and bot takeover

• Bot takeover in Zendesk
• Checking agent availability and handing the user over to an agent in Zendesk
• Human takeover in Facebook

NLU

• Overview of accepted formats in Excel sheets for the NLU
• Implementing NLU and using the NLU Training Dashboard

How to push content from your bot

• Broadcasting: Pushing content on Facebook