This table shows the supported formats for media items used in bots across all the channels.
| Media type | Supported formats | WEBCHAT - React Library | Zendesk | Azure | |
| Image | .bmp .gif .png .jpg .jpeg .svg |
Supported as an independent message |
All these elements will be displayed using the Media Template from FB and will include a Share Button so the elements are easily shareable across FB users. Unsupported formats will be included as Opengraph elements (You can read more about that template in the not supported URLs row) |
ZD supports image elements rendered as cards in their Chat widget. | Azure only supports .png, .jpeg and .gif image formats at the moment. |
| Audio |
.mp3 |
React-player https://www.npmjs.com/package/react-player |
Audio files will be sent as a message with an attachment https://developers.facebook.com/docs/messenger-platform/send-messages Unsupported formats will be included as Opengraph elements (You can read more about that template in the not supported URLs row) * Media elements with size bigger than 25 MB. |
ZD doesn't support media elements rendered in their widgets at the moment. | Azure does not support .wav at the moment. |
| Video | .mp4 .webm Youtube Vimeo OGG ( .ogv) |
React-player https://www.npmjs.com/package/react-player |
Video URL formats supported: .mp4 and .webm All these elements will be displayed using the Media Template from FB and will include a Share Button so the elements are easily shareable across FB users. Unsupported formats will be included as Opengraph elements (You can read more about that template in the not supported URLs row) * Media elements with size bigger than 25 MB. * Youtube and vimeo videos will be embedded in Open Graph elements |
ZD doesn't support media elements rendered in their widgets at the moment. | Azure does not support .webm, .ogv, Youtube or Vimeo at the moment. |
| No media or unknown format URLs (Site URLs will belong to this group) |
 |
https://docs.microlink.io/sdk/getting-started/react/ | For site URLs, we will identify if the text message contains a website URL in the backend. If yes, we will throw the message and along with it, we will throw an OPEN GRAPH template message pointing to the URL found Open Graph Element Documentation on FB Open Graph elements cannot be embedded within a Share button. However, a rich preview will be displayed, on click of which, the user will be redirected to the URL |
ZD doesn't support media elements rendered in their widgets at the moment. | Site URLs are not supported by Azure at the moment. |
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