In message report, you can sort different types of data from your chatbot in columns. The message report can be found in the left sidebar menu. In this article, we will go through the different options available in message report.
First, you will have to choose your chatbot and choose a time interval you want to view data from.
The standard overview of data contains the date and time of the conversation, module numbers, module name, the group name, the user reply, the user's BotXO ID, the user's external ID and the first name (if retrieved. This is however just the standard overview, and you can easily customize the report, so it fits your needs. All you have to do is press columns, where you will be able to see a list of data points. Check off those you need and you're good to go. The data you can choose from is, as follows:
- Conversation / Message date & time: This allows you to see the date and time of the conversation.
- Conversation / Module ID: You can add the module ID to be able to see what input has been made to what modules. If you are unsure where to find the module number, please go to How to edit a module for an illustration.
- Conversation / Module name: By selecting this you can see the name of your modules.
- Conversation / Group name: If you have used the Groups tool then you can see data on the different paths. If you are unsure what is meant with the Groups tool, please go to Groups.
- Conversation / Module type ID: Here you can see what type of module it is, whether it is a statement module, multiple choice module, etc.
- Conversation / Bot message: This allows you to see your chatbot's messages before a user input, which can be useful if you want to compare it with a user reply. This also contains pre-processed responses, so if you have used variations or included a user's name then this will appear the same way that it does in the editor mode.
- Conversation / User reply: Here you can see the user's input to the bot. It will showcase both, which buttons the user has pressed and also freely written text.
- Conversation / Bot response: This will show you the chatbot's answer to a user reply, but in a processed way, so if you have used variations or the name of the user, the data will be presented the same way it is presented to the user.
- User / Custom variables: Here you will be able to see the custom variables you have used - if you have used any.
- Conversation / Validated extracted data: Here you can see extracted data. If you, for example, have collected e-mails, phone numbers or dates with collector modules then you will be able to see the collected data here.
- Conversation / Global connection: Here you will be able to see whether or not a response was prompted by global connections or not, which can be useful to get insights to how the user is guided through the chatbot.
- Conversation / Starting module: Here you can see whether the bot message or user reply is connected to the starting module. This can be useful to see what users are looking for when first entering the chatbot.
- Conversation / Channel: Here you will be able to see whether the conversation took place on web, Zendesk or Facebook.
- Conversation / Module KPI: Here you will able to see whether a KPI tag has been added to a module.
- Conversation / Conversation ID: This will showcase an ID of a conversation, where you connect this to modules, so you can see how many modules has appeared in a conversation.
- User / BotXO user ID: This is the user ID we give users, which can be useful if you need to identify a user.
- User / External ID: The external ID is something Facebook or Zendesk will give the users when they use the chatbot.
- User / First name (Facebook): This is if you want to retrieve the name of a user on Facebook.
- User / Gender (Facebook): This is if you want to retrieve the gender of a user on Facebook.
- User / Last name (Facebook): This is if you want to retrieve the name of a user on Facebook.
- User / Language - Location (Facebook): This will retrieve the language and location of a user on Facebook.
- Bot ID: This will show the chatbot's ID.
It is possible to download a CSV file with all of the data if needed.