How to use Suggested Replies & Cards with Zendesk

In this article, we will show you how to use Suggested Replies and Cards in your Zendesk bot.

To be able to use these in your Zendesk chatbot, you will have to navigate to Zendesk's article on using structured messages in Zendesk Chat. There are a number of requirements that you have to comply with in order to start using Suggested Replies and Cards in your Zendesk Widget, such as enabling Integrated Chat.

See a guide here on how to add Suggested Replies and here on how to add Cards to your bot.

Tip: When you add suggested replies to a Zendesk bot, please be aware that there are some limitations to this functionality. Click here to read about them.

When you use Generic or Dynamic Cards - in your Zendesk Chat, it will look something like this.