Suggested Replies are a way for you to add prepared replies that the end user can choose from. Please refer to our documentation on channel limitations, as there are some limitations to the Suggested Replies functionality. In this article, we will explain how to add Suggested Replies to a conversation.
To add Suggested Replies to a conversation you will have to go to a module's message. Then you will need to type the reply you want and then press enter. To be able to add where the Suggested Replies should take the end user, you will need to edit the connections of the module.
Besides standard messages, you can also include custom variables in the suggested replies.