Modules are the main building blocks when you design your chatbot’s conversation flow. To add a statement module, you can either right click your mouse and select it or go to the right sidebar menu. There are two different types of modules: statement modules and collector modules. We will give you a short definition of statement modules in this article.
The statement module is the most frequently used module. The statement can either wait for the end user input or go directly to the next message without the end user doing anything.
To be able to send the end user directly to the next message without end user input, all you have to do is go under the module's connections and add a tick to “Do not expect user’s input, just evaluate Connections”. In order for the end user to be sent off to another module, you will have to add a connection and delete the condition for the connection. To delete the condition, press the little trashcan located next to the box saying "contains". The connection will then appear to be a fallback and you can easily choose, which module to send the user off to.
It should be noted if you choose to work with statement modules it is important to create a fallback module, so if the customer writes something, which the chatbot fails to understand then you can re-direct them back on track or to customer service.