In bot settings you can, among other things, change the chatbot’s image, change the color scheme of the chat and get the script you need to integrate the chatbot to your website. Bot settings is found in the right sidebar menu.
In this article, we will cover what feature you can find in bot settings. We will cover the following:
The image will be displayed next to the bot’s replies in the conversations and will also appear at the top of the conversation when it is just started. Please notice that all images are cropped in a circular shape when uploaded, so squared images are preferred. An image should be at least 38x38px and can be a maximum of 3.5 MB. The image should be a PNG or JPG file.
Write a standardized greeting message. The greeting text will appear at the top of the conversation under the bot's logo. This can, for example, be used to let the end user know that they are about to chat with a bot or can be used for GDPR.
Here you can set up after how many minutes of inactivity the session should be considered terminated. We recommend it is set to 600 minutes. The time you enter here also affects how long the BotXO Widget remembers a conversation.
Answer Retry Count
This is the number of times an end user can write something, that the bot doesn't understand before the end user will be redirected to a fallback module.
Go to previous
Add one or more tags, which can take the end user to the previous module in the conversation flow that required end user input.
Bot Admin Users
Here you can add, who should have access to the bot, but also remove admin users if needed.
You can set an amount of days before all conversational and end user data is deleted from our platform. All you have to do is to check off "Delete users data after"-box and insert the amount of days you want the action to be taken.
You can also perform nightly data deletion for users belonging to a specific Filter. This is especially useful for remaining GDPR-compliant.
In channels, you can choose which channel you want to integrate your chatbot on and go live from this tab.
Global Connections is the tool you use if you want to create a communication flow, where the end user can type their answer. A connection consists of two things: condition(s) and action(s). Based on a condition you will be able to decide where the end user should be taken to (action).
The Persistent Menu will be present to the end user at all times during the conversation in the chat window. This is good to help the end user go to specific places like a page with customer support information at any point in the conversation.
Bot Takeover can be used in a flow, where you will need human takeover, which means that someone from your staff will take over the conversation with your customer from the bot. After the human takes over you might want to hand the conversation back to the chatbot, and this is where the Bot Takeover comes in handy. An example could be to ask whether or not your customer is satisfied with the help they have received. If your customer says yes, then the bot sends them to a certain reply and if the customer says no then the chatbot will send them to a different reply.